Policies

Refund Policy

DiverseFX aims to provide clear and fair terms for all users. Because this is a digital training product granting access to online content, refund considerations differ from physical goods.

1. Digital Product Access

DiverseFX provides access to digital training content, including lessons, quizzes, exams, progress tracking and certification features. Once access has been granted, the digital service is considered delivered.

2. Refund Eligibility

Refund requests may be considered in limited circumstances, including duplicate payments, billing errors, or exceptional access-related issues that cannot reasonably be resolved.

3. Non-Refundable Situations

Refunds will generally not be granted simply because:

• A user changes their mind
• A course is not completed
• The platform is not used after purchase
• A different personal outcome was expected

4. Access Already Granted

Because course access is digital and delivered upon payment confirmation, refund availability may be limited once account activation and access have been provided.

5. Case-By-Case Review

Refund requests are reviewed individually, taking into account payment details, access status, account activity and the circumstances of the request.

6. How To Request A Refund

If you believe you may qualify for a refund, please contact support and provide:

• Full name
• Registered email address
• Proof of payment
• Reason for the request

7. Processing Of Approved Refunds

Where a refund is approved, it will generally be processed through the original payment method where possible. Processing times may vary depending on the payment provider.

8. Contact

For refund-related queries, please contact:

Email: support@diversefxsales.com